ShippingAndReturns

We are located at 440 E Standford Blvd in Mount Vernon New York. If you would like to schedule an appointment to inspect a part or piece of equipment, or to pick up an order in person, please contact us directly to arrange a time. Please note that sales tax applies on a local pickup unless you are tax exempt. If you are tax exempt, we require a copy of your tax exempt certificate before pickup.

Parts And Accessories

We do our very best to ship all parts orders the same business day or the next business day once payment has cleared. If there is a delay in shipping your order, we will contact you directly. Please note that once a package has left our facility we have no way of changing the delivery address, and if a package must be reshipped because it was returned to us, you are responsible for the additional shipping charge.

Service Area Delivery

For customers throughout New York, New Jersey, Connecticut, and Westchester County, we are also able to hand deliver certain parts orders during a scheduled service visit. Ask your service technician or our office if this option is available for your order.

Freight And Equipment

Larger equipment such as walk-behind and ride-on floor scrubbers, sweepers, and burnishers ships by freight carrier. If you are purchasing a unit that requires freight, please contact us directly for the best freight rate available. We quote the exact price of freight and do not add any additional charge of any kind. Please note that a freight shipment will not leave our facility until the freight charge has been paid in full, and we ask that every delivery be inspected for visible damage before the delivery receipt is signed.

We will under no circumstance ship a part or release equipment before payment has cleared in full.

We accept credit and debit cards for parts orders and standard repair invoices. Equipment purchases and larger fleet service agreements may be arranged with a deposit and a remaining balance due prior to delivery, and our office can walk you through the available options for your order.

If you would like a technician to inspect your equipment or provide a written estimate before any repair work begins, please contact us at any time to arrange a visit or a drop off appointment. A clear estimate is always provided before work starts on your machine.

Our goal at Equipment Repair Source is to make sure every customer is satisfied with their order, and we do our very best to describe each part and piece of equipment accurately. New unopened parts and accessories may be returned within thirty days of the invoice date for a full refund of the item price, unless a product listing states otherwise. Once we receive a returned part and confirm it is in the same condition as when it shipped, we issue your refund to the original method of payment or send a replacement if one is in stock. Refunds cover the price of the item only and do not include the original shipping charge.

Please note that special order parts, custom parts, and used equipment sales are sold as is and are not eligible for return once the order has shipped or the unit has left our facility.

Problems

We enjoy working with our customers to make sure every order and every repair goes smoothly. If you have a question or a problem with an order, we are more than happy to work with you to make it right, and your satisfaction matters a great deal to us.